Refund Policy

Introduction

MPAAS operates as a marketplace that connects vendors and manufacturers. Our platform acts as a facilitator for service jobs and transactions, and as such, we have established the following refund policy.

Refund Eligibility

• Refunds are typically not provided once a service job is completed and payment has been made to the service provider.
• If a service job is not provided as described or is canceled by the service provider before commencement, the buyer may be eligible for a refund subject to review.
• Disputes will be resolved on a case-by-case basis, considering the evidence provided by both parties.

Service Cancellation by Provider

If a service provider cancels a job after it has been accepted, MPAAS will mediate to attempt to arrange an alternative provider. If no resolution is feasible, a refund will be processed for any payments made in advance.

Service Cancellation by Buyer

• Cancellation before service commencement may be eligible for a full or partial refund, depending on the terms agreed upon at the time of booking.
• Cancellation after service commencement may not be eligible for a refund; however, partial refunds may be considered in exceptional circumstances.

Processing of Refunds

Eligible refunds will be processed to the original method of payment within a certain number of days, depending on the payment gateway’s processing time.

Contact and Dispute Resolution

To request a refund or report issues with a service job, buyers must contact MPAAS within 24 hours of the scheduled service completion time. MPAAS will facilitate dispute resolution efforts between the buyer and vendor.

Final Statement

MPAAS reserves the right to modify this refund policy at any time. Users of the platform are encouraged to review the policy periodically.

For further assistance or to submit a dispute, please reach out to our customer support at support@mpaas.ai.

By utilizing our services at MPAAS, you agree to the terms of this refund policy.